Shipping and Delivery

At Sri Laxmi Jewellery (JewelPay), we are committed to ensuring the safe, timely, and reliable delivery of your gold and silver jewellery across India. This Shipping Policy outlines the key terms for converting your digital savings into physical jewellery and for purchases made through our platform.

1. Delivery Coverage

• We deliver to most major cities and towns across India.
• Customers must provide a complete and accurate delivery address at the time of order.
• If delivery is not feasible to a specific location, our support team will contact you to explore alternate arrangements such as nearest serviceable hubs or in-store pickup.

2. Dispatch Timeline

Orders are usually processed and delivered within 3-5 business days after plan maturity or redemption request.

3. Shipping Charges

• Free shipping is offered on eligible orders above a certain value (updated on our website/app).
• For smaller orders or express delivery requests, a nominal shipping fee may apply. All charges will be clearly displayed at checkout.

4. Packaging & Security

• All jewellery orders are securely packed, fully sealed, and insured during transit.
• We partner with trusted logistics providers experienced in handling high-value shipments for complete safety.

5. Delivery Process

• At the time of delivery, the recipient must present a valid government-issued photo ID.
• Shipments will only be released to the authorized person listed during account setup, Saving Schemes registration, or redemption request.

6. Delays & Force Majeure

Sri Laxmi Jewellery (JewelPay) is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural calamities and disasters
• Transport strikes or courier delays
• Government regulations
• Lockdowns, public emergencies, or force majeure events

7. Failed Deliveries

• If the first delivery attempt fails, a second attempt will be made.
• In case of repeated non-delivery, the shipment will be returned to Sri Laxmi Jewellery (JewelPay)’s office.
• Customers must contact our support team to reschedule delivery. Re-shipping charges may apply in such cases.

Contact for Delivery Support